About Us:

Wasoko (“people of the market” in Swahili) is transforming communities across Africa by revolutionizing access to essential goods and services. We are East Africa’s biggest digitized retail distribution platform powered by our own in-house logistics network. Tens of thousands of informal retailers across six countries (Kenya, Tanzania, Rwanda, Uganda, Ivory Coast and Senegal) use Wasoko to order everyday essential goods and receive working capital financing.

The informal retailers of Africa today are the primary if not the only channel used by consumers to purchase essential goods worth over $600 billion per year. The fragmented infrastructure across large land mass, distributed but diverse population and rather a smaller basket size spend does not yet lend themselves to big basket retail or mass consumer e-commerce. Instead, the informal retail ecosystem is THE channel for building the plumbing for digital and consumer commerce across Africa.k

This is Wasoko’s opportunity. Wasoko with its brand, scale and logistics network is best positioned to build the technology-leveraged rails to serve the 1+ billion African consumers through informal retailers. We are building a digital-first operating system for informal retailers, focusing initially on B2B distribution but quickly incorporating a host of other tools and services to help communities across Africa get more for less.

Role: Head of Capability and Development

Reports To: Chief Human Resources Officer

Location: Nairobi- Kenya
Position Overview:

The Head of Capability and Development will be responsible for designing and implementing the organisation's capability and development strategy, including talent management, total reward component, and succession planning strategies. The ideal candidate should have experience in designing and implementing development programs, as well as compensation and benefits structures. The candidate will need to work closely with the HR Business Partners, Talent Acquisition, and line managers to ensure that the talent development programs align with Wasoko's objectives.

Key Stakeholders:

  • People Team
  • Finance Team
  • Management Team
  • Senior Leadership Team
  • External Trainer Providers


  • Develop and implement a practical hands-on training curriculum and content that is aligned to business objectives
  • Develop and implement capacity development strategies aligned with business objectives.
  • Leverage technology for all development needs
  • Evaluate and monitor the effectiveness of training channels and curriculum
  • Assist with certification, testing, documentation and continuous learning requirements
  • Create a continuous learning culture within the organization
  • Develop knowledge-sharing strategies across the region
  • Develop and manage training budgets.
  • Develop and implement succession and career development planning
  • Work closely with HR Business Partners to identify and develop high-potential employees and create career development plans for them.
  • Design and implement leadership development programs that align with the organisation's goals and vision.
  • Drive performance management globally working closely with managers to support team growth, development and efficiency.


  • Bachelor's degree in Human Resources or related field. Master's degree preferred.
  • 10+ years of experience in talent management, development, and total rewards management.
  • Proven track record in designing and implementing talent management and development programs.
  • Strong understanding of compensation and benefits structures.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Ability to analyse data and develop reports.
  • Experience in implementing succession planning strategies.
  • Ability to work collaboratively with others to achieve the organisation's goals.