About the Customer Support Agent Position

Our customer Support Agent, will assist and maintain customer relations for Sokowatch. You are tasked with following up on active orders for the Sokowatch same day delivery brand promised. You are also responsible for timely valid feedback on order deliveries, cancellations and rebooking, where relevant.

Customer Support Agent Responsibilities

  • Keep up with order delivery data
  • Infer from up to date Customer Service feedback channels for pending delivery leads
  • Make follow up communication to the Sokowatch Customer and relevant Logistics team for pending orders
  • Update feedback channels to Logistic teams and relevant order delivery data platforms
  • Other relevant responsibilities as assigned.

Key relationships

  • Warehouse branch management, Warehouse Logistics management, Delivery Agents, Sales Teams, Customer Service teams
  • Active Sokowatch Customers

Key skills and competences

  • Ability to work efficiently and independently in a fast-paced sales environment
  • Effective teamwork abilities
  • Strong oral and written communication skills
  • Strong sense of patience to follow through problem resolution